Troubleshooting

401 Error – Unauthorized / 403 Error - Forbidden

This error appears if a user is not logged in to the platform or the login session has expired. Re-authorize to resolve the issue.

404 Error – Object not found

This error occurs when a wrong uuid is entered in the description fields. Please choose the right uuid and try it again.

412 Error – Network is not valid for selected cluster

This error occurs when an incorrect cluster has been selected. Please make sure to use the cluster ndcloud-underground (Norway) for the RTX A6000-flavors and the cluster ndcloud-arcticcircle (Sweden) for the A100-flavors.

412 Error - Virtual machine with this Cluster, Tenant and Name already exists

You will receive this error if you try to deploy a VM that has the same name as a VM which has already been created. Please change the name and the deployment should work.

412 Error - Precondition Failed

This error occurs either if:

• You delete an IPv4 address which is still assigned to a VM. In this case, please unbind the IPv4 address first using the PATCH /network/ipv4/{uuid} API call and try to delete it again.

• The values of an API call (e.g., create an ssh-keys) are not in the right format. Please check the documentation, update the syntax and try again.

If you run into any errors which are not listed or if the provided subscription does not solve your problem, please reach out to cloud-support@taigacloud.com and we will get back to you as soon as possible!